About Us

Our Approach to COVID-19

We’re here for you.

Fannie Mae is fully operational and open for business. Our ability to serve our customers and support the market is paramount.

We’re concerned for the health and well-being of our employees, customers, and communities, and we urge everyone to take precautions to protect themselves. We are actively monitoring the current situation and taking every step to help ensure a safe and sound housing market. Continuing to fulfill our mission is our priority.

We will continue to update this page with the latest resources and information, so please check back often.

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Homeowners and renters


If the COVID-19 pandemic has caused job loss, income reduction, sickness, or other issues that impact your ability to pay your home mortgage or rent, relief options are available — find details here and take action now.

If you are a homeowner, have your financial information handy and contact your mortgage servicer (the company listed on your monthly statement) to request help if you’re concerned about your mortgage payments. And, if Fannie Mae owns your mortgage loan, our Disaster Response Network? (DRN) can help you navigate the mortgage relief process and address other financial challenges. Visit KnowYourOptions.com to learn about our available mortgage assistance and relief options.

If you are a renter and live in an apartment financed by Fannie Mae, we can help you navigate your financial challenges with the Disaster Response Network. The DRN offers support from HUD-approved housing counselors, such as a personalized recovery assessment and action plan, financial coaching and budgeting, and ongoing check-ins. Please contact your property manager or building owner for more information.

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Single-Family partners


Please visit our Single-Family Servicing and Single-Family Originating & Underwriting sites for the latest guidance and policy information related to COVID-19.

Our Customer Support teams are here to help you — please contact your Account Team if you need assistance.

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Multifamily partners


Please visit Multifamily | COVID-19 for the latest guidance and policy information related to COVID-19.

The Multifamily team is here to support our lender customers, property owners, and their residents. Our teams are fully operational and ready to execute your multifamily business. If you have questions about specific deals, please contact your Deal Team.

Investor partners


Please visit our COVID-19 Investor Resources page for the latest investor news and information related to COVID-19.

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Resiliency plan


We are working with and following guidance from the Centers for Disease Control and Prevention (CDC) and local health agencies, and we are actively adhering to our corporate internal business continuity and contingency plans. Our COVID-19 task force is monitoring and analyzing the current situation, and we have implemented our business resiliency plans. All essential functions are fully operational. Employees are working remotely over our stress-tested network, with only mission-critical staff needing to enter our worksites.

We will continue to support our customers by:

  • Remaining focused on our mission to provide liquidity to the market.
  • Keeping our Capital Markets desks open and trading mortgage-backed securities (MBS).
  • Supporting customers as they manage their pipeline — from hedging to funding loans — to minimize risk in this volatile market.

Fannie Mae will stay in constant communication with the Federal Housing Finance Agency (FHFA) to address any potential impacts to our employees and business operations. We will continue to take immediate action based on our business continuity plans and guidance and risk assessments from the CDC and local health agencies.

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Latest announcements


9/24/20: Single-Family Lender Letter (LL-2020-06), Selling Loans in Forbearance Due to COVID-19

9/24/20: Single-Family Lender Letter (LL-2020-04), Impact of COVID-19 on Appraisals

9/24/20: Single-Family Lender Letter (LL-2020-03), Impact of COVID-19 on Originations

8/27/20: Single-Family Lender Letter (LL-2020-07), COVID-19 Payment Deferral

8/27/20: Single-Family Lender Letter (LL-2020-02), Impact of COVID-19 on Servicing

7/15/20:?Single-Family Lender Letter (LL-2020-09), Incentive Fees for Retention Workout Options

7/15/20:?Single-Family Lender Letter (LL-2020-08), Servicer Principal and Interest Requirements Change

7/15/20:?Single-Family Lender Letter (LL-2020-07), COVID-19 Payment Deferral

7/15/20: Single-Family Lender Letter (LL-2020-02), Impact of COVID-19 on Servicing

7/9/20: Single-Family Lender Letter (LL-2020-03), Impact of COVID-19 on Originations

7/9/20: Single-Family Lender Letter (LL-2020-04), Impact of COVID-19 on Appraisals

6/29/20:?Fannie Mae Announces Updated Protections for Renters Impacted by COVID-19

6/11/20: Single-Family Lender Letter (LL-2020-06), Selling Loans in Forbearance Due to COVID-19

5/26/20:?Fannie Mae Launches "Here to Help" Effort to Help Homeowners and Renters Impacted by COVID-19

5/19/20:?Fannie Mae Announces Flexibilities for Refinance and Home Purchase Eligibility

5/13/20:?Fannie Mae Announces COVID-19 Payment Deferral

5/7/20:?Fannie Mae Helps Multifamily Renters Impacted by COVID-19 With 'Renters Resource Finder'

4/27/20:?Understand Your COVID-19 Mortgage Options

4/24/20:?Multifamily Lender Letter 20-08, COVID-19 Underwriting Guidance

4/23/20:?Multifamily Lender Letter 20-07, CARES Act: Paycheck Protection Program

4/23/20:?Multifamily Investor Update Regarding COVID-19 Forbearances

4/22/20: Fannie Mae is Providing Greater Liquidity to the Mortgage Market

4/16/20: COVID-19 Foreclosure Prevention Fraud and Other Scams

4/15/20: Single-Family COVID-19 Forbearance Script

4/14/20: Single-Family COVID-19 Servicer Webinar Recording (Fannie Mae Connect credentials required)

4/7/20: Multifamily Lender Letter 20-06, Loan Document Update

4/7/20: Multifamily Lender Letter 20-05R, COVID-19 Forbearance Process Guidance

3/25/20: Fannie Mae Multifamily Investor Update Regarding COVID-19

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Contact us


If you haven’t found what you need here, reach us at 1-800-2FANNIE and follow these prompts. Please note that hold times may be longer than expected due to high call volume.

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Page last revised: 9/24/20